Rebates: Deliver Results with Consumer-First Purchase Incentive Programs

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YA is the leading rebate innovation company. We start by investing in an immersive discovery process and then determine a simple, consumer-first journey. We analyze results and make strategic adjustments. To ensure success, we provide the platform and partnership you can rely on.

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Customer Journey

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Awareness

We partner with our clients and their agencies to deliver a rebate experience aligned with a promotion that piques the customer’s interest. We work to ensure that our clients’ marketing goals are accounted for in the promotional design and outbound communication tactics.

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Submission

Our platform is built for executing innovative promotional marketing programs at scale by intaking submissions (consumer receipts, invoices, sales reports, etc) across multiple devices and methods – digital, MMS, mail, etc. YA processes these submissions and collects the data associated with them balancing the need for speed and completeness. This allows our clients to collect a wide variety of information and better understand their customers.

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Validation

Our validation engine uses business rules and validation steps including deep API integrations into our clients’ systems. YA has proprietary, patent-pending, validation processes to identify suspicious submissions and protect our clients’ marketing investments, but remain consumer-friendly to ensure brand reputations are maintained.

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Fraud Analysis

YA’s risk management offering ensures our clients’ programs reward legitimate customers while maintaining the best consumer experience. Using proprietary fraud algorithms and years of data, we identify suspicious activity and place submissions on hold for review. YA executes promotions at scale with the assurance that only valid consumers are rewarded, without unnecessary steps and delays.

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Communication

YA communicates through multiple delivery solutions (email, SMS, chat) based on actions and customer preferences. Examples of these communications include: confirmation of submitted rebate, update on the status of rebate submissions and shipping/delivery of a reward. Promotional communication is messaged to consumers based on offers, time, behaviors and other criteria requested by the client to target a certain member segment.

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Rewards

YA has a vast catalog of rewards that engage consumers. The rewards catalog includes prepaid cards, hundreds of gift cards, virtual rewards, merchandise and custom premiums (travel and branded merchandise). Leveraging our extensive experience and data, we are able to identify the best reward option.

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Customer Service

Our in-house Contact Center allows our clients to have a one-call resolution solution for their rebate programs. Because YA is the expert for our clients’ program, our agents are trained to interact with consumers across multiple channels to fully understand a consumers’ status. Channels include Phone, Email, Live Chat, SMS in a multi-channel approach to support inquiries such as reward status, submission questions or login assistance. We leverage our robust processing platform to provide all contact center agents with real-time access to all details of each program.

Delivering a positive ROI is paramount

43%

Consumers will pick one brand over another because of a rebate reward

+100%

ROI returned with a purpose-built rebate program for major brands

1/3

Consumers will make a purchase sooner than planned due to a rebate reward

*Source: YA Internal Data and Consumer Research

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Know your ROI: Reporting and Analytics

Analytics Tools

  • Guided analytics dashboards

  • Dynamic and scheduled reports

  • ROI calculators

Complete Access

  • Available 24 X 7 X 365

  • Near real-time updates

  • Online access from anywhere

Advanced Support

  • Deep dive with our Analytics Sandbox

  • Access to reporting analysts

  • Customized dashboards and reports

Case Studies